You have to learn the rules of the game. And then you have to play better than anyone else.
Albert Einstein
Your Brand and Social Media
— Your Brand and Social Media — Your Brand and Social Media
Business, Marketing, Branding
The world we live in today is more connected than ever before, and social media (and a freaking pandemic) has played a big role in this.
With that said, having a good social media presence, and improving your digital marketing, can bring many advantages to your business:
Increased brand awareness and recognition:
Social media platforms allow you to reach a large and diverse audience cost-effectively. By consistently posting engaging content and interacting with your followers, you can build a strong online presence that can help attract new customers and retain existing ones.
Lead and sales generation:
With platforms like Instagram, Twitter, and TikTok, you have a direct line of communication with your target audience, making it easy to promote your products or services, as well as generate leads by directing potential customers to landing pages or sign-up forms.
Better customer service and engagement:
They help you provide customer service in a quick, easy, and personal way. It allows you to respond to customer complaints and issues quickly and efficiently, which can help improve customer satisfaction.
Market and customer research:
Improving your digital marketing and social media channels, allow your business to gather valuable data and insights about your users. Most platforms’ analytic tools can track engagement, demographics, and other insights that will help you understand your audience. This data can be used to optimize marketing strategies and improve your brand experience.
Cost-effective advertising:
Social media platforms offer cost-effective advertising options for businesses, allowing you to reach your target audience with precision, by targeting your customer’s demographics and interests.
Create a community:
Building relationships with customers on social media can help increase brand loyalty and customer retention. In today’s highly competitive market, customers are no longer solely motivated by product offerings and pricing. They are looking for deeper connections with brands and a sense of belonging to a like-minded community.
Leadership and customers’ top of mind:
These platforms allow brands to share their stories, expertise, and insights, positioning themselves as thought leaders in their market. Regularly posting valuable content can keep your business on your customers’ top of mind and build brand trust.
“If they haven’t posted in a while, I simply do not contact them”. That’s what one of my friends casually said at a party. I’m ending this article with that insightful quote because it illustrates greatly the way people perceive and interact with brands on social media, and how maintaining a consistent and active presence on these platforms can impact the success of a brand.
You have to learn the rules of the game. And then you have to play better than anyone else.
Albert Einstein
Your logo. Your flag.
— Your logo. Your flag. — Your logo. Your flag.
Creativity, Brand Strategy
I can’t remember how often clients have asked us to design a logo representing their brand values, history, niche, customers, believes, and strategy. Wait! What? No.
First, let’s start with the definition and function of a logo: A logo is a graphic element, symbol, or emblem used to identify a company, organization, or brand.
Is it possible to enclose all your brand information in this simple graphic? The answer is no. Instead, I try to explain to our clients that they should think of their logo as a country’s flag. And let me explain this analogy:
Pick a country, any country. Say, Costa Rica. Its flag has a simple blue, white and red stripe combo (similar to Thailand’s, but inverted). If you’ve never seen our flag, you won’t know what you are looking at. But if you have, you probably have an image associated with it: Nature, “Pura Vida”, Coffee, Keylor Navas, Gallo Pinto, Peace. All your associations go hand in hand with your life experiences and personal preferences.
The same thing happens with your logo. When people first see it, they are just going to see graphic elements (whether simple or complex, monochromatic or colorful). As people start interacting with your business, your logo takes on new meanings: great brand, good service, interesting company values, inspiring brand story. Your brand identity and marketing can give your customers an idea of what to expect from your product or service, but your logo alone, which is probably the first thing they interact with, can’t. If your business was a country, your logo is its flag.
Your secretary yelled at your client? Does your latest flavored frappuccino taste like kombucha? Did your flight attendant kick a passenger out of their flight? Many big brands have had a customer experience gone so bad and viral, that they’ve turned their logos into the equivalent of House Bolton’s sigil, making everyone run in the opposite direction when they see it. If you are not on top of your game, your logo could start having negative connotations: lousy customer service, cheap products, and unacceptable business policies. This is why it’s important to craft every aspect of your brand so that, in time, the associations that people have when seeing your logo, are good. Hopefully great.
So start thinking about your logo as your business flag, and start analyzing the associations people have about your brand when they see it. By doing this, you’ll find ways to improve your business and help your customers better. Your brand value, after all, is what they make of it.
You have to learn the rules of the game. And then you have to play better than anyone else.
Albert Einstein
Tips For Updating Your Brand
— Tips For Updating Your Brand — Tips For Updating Your Brand
Creativity, Marketing
Everything is in constant change. Nothing is static. Every minute we make decisions that modify our paths and shape our surroundings.
In every aspect of life you have to be constantly optimizing, changing and evolving. From cutting your hair and buying a new pair of shoes, to breaking bad habits and learning new skills. For a lot of people the meaning of life is to become the best version of ourselves (whatever “best” means to you), and this can only be achieved by improving everyday.
This also applies to your brand and business. From updating your company’s mission, to tweaking your marketing strategy, if you don’t befriend change, your company is going to be left behind, forgotten and, in many cases, broke. The companies that are thriving are the ones that embrace technology, trends and new ways of thinking.
So, how do you keep your business up to date? Here are some tips that can help you improve your brand, your marketing efforts and customer service.
1. EVALUATE YOUR WEBSITE:
In many cases, your website is the first channel of communication between your brand and your customer. Having a good platform and design shows people that you are on top of your game.
My tips to you:
• If your site is not responsive, please do everyone a favor and drop a bomb on it. In a world where approximately 44% of the population has an smart phone or tablet, your site is junk if it is designed for desktop only.
• If your website is more than three or four years old, hire an expert to optimize your design, platform and/or code: Web and design trends change everyday, and a website that looked amazing four years ago, might be slow and look outdated today.
• Make sure your site is user-friendly and glitch-free: Navigating through a site where you don’t know where to click is just sad, and it’s even worse if the site just doesn’t work.
2. REDESIGN OR TWEAK YOUR LOGO:
A logo should be timeless. In fact, I’m against creating logos that favor design trends or weird in-vogue typography. However, once in a while changing some details or redesigning it altogether can keep your brand looking fresh and contemporary.
Rockstar designer, and partner at Pentagram, Paula Scher has said that she has redesigned a lot of well-known logos and the change has been so subtle that people didn’t notice the difference. In fact, most logos go through slight modifications that design muggles don’t easily perceive but that help the brand stay current.
You can see these little changes in the way the Starbucks logo has evolved through time:
And yes, a logo can also have a major change, like the famous Instagram or Airbnb redesigns:
My tips to you:
• Evaluate your logo’s typography: A change in your logo’s typography is subtle and can make a big difference in the way people perceive your brand.
• Analyze your logo and market: Hire a designer to study your current branding and how it holds up against your competition.
3. KEEP AN EYE ON YOUR SOCIAL MEDIA ACCOUNTS:
Social media has changed the marketing and advertising game, it has modified the way we interact with our customers, and it is, not only more efficient than traditional advertisement, but also way cheaper.
My tips to you:
• Feed your feed: A friend of mine once said that she doesn’t hire a service if their Facebook business page doesn’t have recent posts. This was an amazing insight that blew my mind and that sounds right in today’s society. If you abandon your social media feeds, people might see your brand as lazy and careless. And yes, most companies, business owners and entrepreneurs don’t have the budget to hire a Community Manager, or the time and motivation to do it themselves, but at least try posting once or twice a month.
• Choose your Social Media accounts wisely: Your business doesn’t have to be active on every platform. Choose the network that works best for your target audience, and keep in mind that a Facebook user is completely different from an Instagram user.
• Be consistent with your graphics: Communication is a 360 degree experience for your audience, that includes your social media platforms. Make sure you’re using the same fonts, colors, imagery and overall design quality along your accounts and marketing materials.
4. EXAMINE YOUR AUDIENCE:
Knowing your audience is one of the most important aspects of your business. You need to be able to step in their shoes: know who they are, what they like, what keeps them awake at night, their fears and dreams.
• My tips to you:
• Discover who your audience really is: There’s a big difference between our real and ideal customers. Find out who is really promoting and buying your products, and keep in mind that your audience might be different as time goes by.
• Create value: I love Gary Vaynerchuk. He is just a cool dude that gives intelligent advice for free. He believes that brands and individuals need to create value and develop a good communication with their audience. The days of taking are over: show your audience a little appreciation, let them know that you are listening, share your knowledge. Word of mouth, at the end of the day, is still the most powerful form of marketing.
Working on your brand is a never ending process. Do you have other tips to add to this list?